Returns & Refunds

All Sales Are Final

Every piece is handmade to order, and many can be personalized. Because of the time, materials, and careful work that go into each item, we do not accept returns or exchanges. All sales are final. By completing checkout, you confirm that you have read and agree to this policy.

Before You Order

• Check the size guide on each product page and measure around your pet's neck with two fingers of room
• Natural gemstones vary in color, shape, and texture — small variations are part of what makes each piece one of a kind, and are not defects
• If you have any question about sizing or materials, contact us at babepopus@gmail.com before ordering — we are happy to help you choose

Quality Issues — Free Replacement

Every piece is inspected before shipping, but if something is wrong with the quality of your item:

• Contact us at babepopus@gmail.com within 7 days of delivery — with your order number, clear photos of the item and the packaging, and an unboxing video
• After we review and confirm the issue, we will send a free replacement — no need to return the original item
• Requests sent after 7 days of delivery, or without photos and video, cannot be accepted
• A free replacement is the only remedy offered for quality issues; refunds are not available for delivered items

Non-Quality Issues — No Returns or Exchanges

Returns and exchanges are not accepted for non-quality reasons. This includes, but is not limited to:

• Change of mind, or no longer wanting the item
• Incorrect size ordered (please use the size guide, or ask us first)
• Your pet's reaction to wearing jewelry
• Normal wear and tear, or damage caused by pets (chewing, pulling, scratching)
• Damage caused by water, perfume, chemicals, or improper storage
• Delays or delivery issues caused by the carrier, customs, or other matters beyond our control

Order Cancellations

We prepare orders quickly — usually within 48 hours. If you need to cancel, contact us immediately at babepopus@gmail.com; we will do our best before your order ships. Once an order has shipped, it cannot be cancelled.

Chargebacks and Payment Disputes

If anything is wrong with your order, please contact us first — we are always happy to help. Filing a chargeback or payment dispute does not replace this policy, and we provide full order, policy, and delivery documentation to payment providers in all disputes.

Your Statutory Rights

Nothing in this policy is intended to exclude or limit any rights you have under mandatory consumer protection laws in your country.